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Topic

Professionalism & Communication

Courses

  1. still frame from Writing a Professional Email 12 min

    Writing a Professional Email

    Guidance on how to write clear, concise, and purpose-driven emails. Covers tone, structure, formatting, subject lines, and best practices for internal and client-facing emails.

  2. still frame from How to Delegate and Give Assignments 7 min

    How to Delegate and Give Assignments

    Teaches associates how to delegate clearly and effectively. Covers how to structure a productive assignment meeting, convey context and expectations, and set up team members for success.

  4. still frame from Managing Up and Down 9 min

    Managing Up and Down

    A guide to working effectively with both supervising lawyers and people you manage. Teaches how to be proactive and build trust with those above you, and provide guidance and support to those below you.

  5. still frame from Managing Time, Deadlines, and Expectations 15 min

    Managing Time, Deadlines, and Expectations

    A discussion of techniques for managing time and workload, including planning your day, working efficiently, and juggling multiple assignments. Covers how to address timeline conflicts, manage expectations, and communicate proactively under pressure.

  6. still frame from Giving Feedback 14 min

    Giving Feedback

    Teaches how to deliver timely, specific, and actionable feedback that helps others improve while also building trust—whether you're a midlevel supervising a junior, a junior delegating to a summer, or a team member working with professional staff.

  7. still frame from Professional Presence: How You Come Across 14 min

    Professional Presence: How You Come Across

    Explains how day-to-day behavior, communication style, and demeanor shapes colleagues’ and clients’ perception of you. Covers practical ways to project professionalism, confidence, and credibility.

  8. still frame from Taking Ownership of Your Assignments 8 min

    Taking Ownership of Your Assignments

    Explains the difference between associates who simply complete tasks versus those who take full ownership of their work. Covers the ownership mindset and provides practical tips for putting it into practice.

  9. still frame from Client Service Fundamentals 16 min

    Client Service Fundamentals

    Covers strategies for excellent client service, including how to understand your client's role, structure clear advice, stay responsive, and build trust.

  10. still frame from Receiving Feedback 13 min

    Receiving Feedback

    Explains how to take feedback in a way that supports growth, builds resilience, and strengthens working relationships. Covers how to listen with an open mind, ask clarifying questions, and identify practical takeaways—even when the feedback is vague, unexpected, or hard to hear.