Client Service Fundamentals
Covers strategies for excellent client service, including how to understand your client's role, structure clear advice, stay responsive, and build trust.
Track
This program covers the core management and leadership skills lawyers need to work effectively in law firm teams. It addresses how to delegate assignments clearly, manage up and down, deliver constructive feedback, strengthen client service, and cultivate a professional presence. Through practical guidance and real-world examples, the program helps lawyers build trust, support team performance, and develop the management skills essential for long-term success in private practice.
CLE Available
Covers strategies for excellent client service, including how to understand your client's role, structure clear advice, stay responsive, and build trust.
Teaches how to deliver timely, specific, and actionable feedback that helps others improve while also building trust—whether you're a midlevel supervising a junior, a junior delegating to a summer, or a team member working with professional staff.
Teaches associates how to delegate clearly and effectively. Covers how to structure a productive assignment meeting, convey context and expectations, and set up team members for success.
A guide to working effectively with both supervising lawyers and people you manage. Teaches how to be proactive and build trust with those above you, and provide guidance and support to those below you.
Explains how day-to-day behavior, communication style, and demeanor shapes colleagues’ and clients’ perception of you. Covers practical ways to project professionalism, confidence, and credibility.