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Training Guide

Payoff Letters


Training Guide

Payoff Letters

Commercial Lending
Remote or in person

What’s Covered

  • Repayment confirmations 
  • Common components of a final payoff amount 
  • Payment instructions 
  • Terminations 
  • Reimbursement obligations 
  • Reinstatement provisions 
  • Signatures 

Before the Session

Prepare the Attendees

Send the attendees an invitation for the session. Include this link, which has the videos and exercise they’ll need to prepare.

Prepare Yourself

Watch the videos and read the exercise so you’re familiar with the Hotshot material.

  • still frame from Repayment Confirmations


    Payoff Letters

    A look at payoff letters, including when they’re used, why they’re important, and what they usually contain.

  • Icon of a document


    Payoff Letters


During the Session

Part 1: Knowledge Check 
Ask attendees these questions to ensure they understand the topic: 
  • Are there any points in payoff letters that lawyers do negotiate? If so, what are they? 
  • What are some of the deal-specific components that the amount due in a payoff letter can be broken down into? 
  • What steps can the lender take to help them avoid having to provide a new payoff letter for minor delays? 
  • What are some common exceptions to the termination of the loan documents in a payoff letter? 
  • What’s a reimbursement obligation? 
  • Who are some of the parties that may be signatories to the payoff letter? 
Part 2: Group Exercise 
Lead a group discussion based on the exercise. To encourage collaboration, divide the attendees into groups to discuss the exercise, then have a representative from each group summarize their views to the larger group. Call on people to share their thoughts and ask others to respond. 
Tip for remote sessions: use your web conferencing system’s breakout room feature to divide people into groups. 
Part 3: War Stories and Firm Specifics 
Share your own experiences and guidance, including: 

  • Anecdotes and war stories (e.g., about a near-disaster or a tough negotiation) 
  • General practice tips (dos and don’ts) 
  • Firm-specific guidance and practices 

After the Session

 To continue their learning, attendees can check out related courses in Hotshot’s Commercial Lending topic. 

About Hotshot

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