Facilitator Guide

Receiving Feedback

Facilitator Guide

Receiving Feedback

Topic: Professionalism & Communication

What’s covered

What good feedback recipients do differently
Key things to focus on during the feedback conversation
Handling feedback that’s poorly delivered, unfair, or that feels personal
What to do after the feedback conversation
How to skillfully ask for feedback

Before the session

Prepare the Attendees

Send the attendees an invitation for the session. Include this link, which has the videos and exercise they’ll need to prepare.

https://www.hotshotlegal.com/discussions/receiving-feedback/attendee

Prepare Yourself

Watch the videos and read the exercise so you’re familiar with the Hotshot material.

Course

Receiving Feedback

Explains how to take feedback in a way that supports growth, builds resilience, and strengthens working relationships. Covers how to listen with an open mind, ask clarifying questions, and identify practical takeaways—even when the feedback is vague, unexpected, or hard to hear.
Exercise
PDF

During the session

Part 1: Knowledge Check

Ask attendees these questions to ensure they understand the topic:

What do good feedback recipients do differently?
During a feedback conversation, what are some key things you should focus on?
What are some common reactions that can derail a difficult feedback conversation?
When receiving feedback, how can you show that you’re not being defensive?
After receiving feedback, what steps help turn the conversation into meaningful change?
Why is proactively asking for feedback important?

Part 2: Group Exercise

Lead a group discussion based on the exercise. To encourage collaboration, divide the attendees into groups to discuss the exercise, then have a representative from each group summarize their views to the larger group. Call on people to share their thoughts and ask others to respond.

Tip for remote sessions: use your web conferencing system’s breakout room feature to divide people into groups.

Part 3: Firm Specifics

Share your own experiences and guidance, including:

Anecdotes
General practice tips (dos and don’ts)
Firm-specific guidance and practices

After the session

To continue learning, attendees can check out related courses in Hotshot’s Professionalism & Communication topic.

About Hotshot

Hotshot helps lawyers develop their legal, business, and technology skills through short videos, quizzes, and summaries, and we help law firms and law schools plan and deliver engaging training programs. Our customers include Am Law 200 firms, top law schools, and regional and international firms.